Common Issues

Do not see powerbanners on frontend

  • Magento cache (or external cache) was not flushed after installation of the extension
  • Some of the extension files were not uploaded or are broken. Re-upload original extension files to your server (overwrite existing files) and flush the cache
  • You edited extension files and accidentally removed or changed something in the files. Re-upload original extension files to your server (overwrite existing files) and flush the cach

Blank page or 404 not found in admin

  • Log out from Magento admin panel
  • Delete all files in var/cache/ directory
  • Log in again.

After extension installation the store gives blank page or an error

  • Log out from Magento admin panel
  • Change the owner of the uploaded files to the web server user and set correct file permissions for them
  • Delete all files in var/cache/ directory
  • Log in again

Extension configuration changes do not appear on the frontend

  • Flush Magento cache in System > Cache Management
  • Clear web browser cache/cookies for your store domain
  • Refresh the page in your web browser